My Role: 

• Process Consultant
• Delivery Manager
• Business Coach

With solid certifications and many years of practical experience, I support my clients in the strategic alignment and operational implementation of IT service and process management initiatives. My focus is on efficiency, business transformation and change, governance, and sustainable service quality—both nationally and internationally.

Industries (Excerpt):

• Investment banks, leasing companies, stock exchange
• Software manufacturers, system houses
• Chemical industry
• Energy suppliers
• Automotive
• Logistics, cargo and freight
• Food industry

Consulting Focus Areas:

• Process management & optimization
• Development and introduction of efficient service processes
• Governance and key performance indicators
• Service catalog & service architecture
• Vendor/supplier management & compliance
• Service operation & team building
• Development and implementation of service departments, including service desk systems
• HR & role development in the ITSM context
• ITSM workshops & enablement
• Business coaching and team development

Qualifications:

• Quality Service & Relations (Portfolie Intl.)
• ITIL Service Manager (v2 & v3) (TÜV)
• ISO/IEC 20000 Consultant (itSMF)
• Digital Transformation Manager (TÜV)
• Prozessmanager (ibo)
• Business Coach (TÜV)
• Konfliktmanagement (IHK)

My approach:

As an experienced Service Delivery Manager, I’ve dedicated my career to building, mentoring, and leading international teams. My approach is rooted in enhancing service quality and delivering measurable results that offer lasting value and genuine relief to customers worldwide.

My Role:  

• IT Security Consultant

Drawing on a diverse set of qualifications and hands-on expertise, I guide organizations through the strategic and operational integration of information security and resilience initiatives. My approach is rooted in a holistic understanding—encompassing technical systems, procedural frameworks, and the human dynamics that drive sustainable impact.

Industries:

• Aviation service providers
• Energy suppliers
• Software manufacturers
• Chemical industry
• Manufacturers of industrial products
• Security door manufacturers
• Household goods manufacturers

Consulting Focus Areas:

• 360° analyses & maturity assessments (ISO27001)
• Business continuity & disaster recovery
• Security in the context of M&A (insider threat)
• Group-wide ISO 27001 implementation
• Systemic and procedural support for the sustainable anchoring of information security – even under geopolitical challenges such as the war in Ukraine

Qualifications:

• ISO/IEC 27001 Lead Auditor (IRCA)
• ISO/IEC 27001 & Train-the-Trainer (TÜV)
• Storage- und Enterprise Backup Consultant (CPQ)
• Digital Transformation Manager (TÜV
• Business Coach (IHK)
• Spezialist für Psychotherapie (BDHN)

My approach:

I integrate deep technical knowledge with psychological insight and a systems-oriented mindset—crafting solutions that are not only secure, but also sustainable and seamlessly aligned with organizational culture.

My Role:  

• ITSEC-Process Consultant and Auditor

Leveraging extensive experience in auditing and consulting at the executive level, I support organizations through every phase of internal and external audit processes. My work emphasizes regulatory compliance, information security, and long-term risk mitigation strategies that drive resilience and trust.

Industries: 

• Investment banks, auditing firms
• Security door manufacturers
• Welfare organizations
• Chemical industry
• Food industry
• Public service, local government
• Household goods manufacturers

Consulting Focus Areas:

• • Audit management & regulatory affairs: (a) Management of a complex audit project at an international investment bank as part of a BaFin audit (b) Responsibility for the complete processing and successful mitigation of 31 key findings (c) Acting at director and president level – in a dual role as project manager, auditor, and strategic advisor
• • IT Security & ISO 27001 (a) Certified ISO/IEC 27001 consultant, lead auditor, and process manager (b) Conducting maturity assessments, 360° analyses, security checks, and internal audits (c) Developing practical solution proposals that go beyond mere findings - including documented options for action
• • Audit-Excellence & Industry Diversity (a) Successful implementation of more than 20 audit projects for clients from various industries – from financial service providers to industry and public institutions

My approach:

I bring together deep regulatory expertise, technical acumen, and a solutions-driven mindset - with the ambition not merely to clear audits, but to turn them into catalysts for sustainable organizational growth.

My Role:  

• Prozess Consultant

With an interdisciplinary background and recognized certifications, I support organizations in the sustainable development of secure, resilient, and compliant IT ecosystems. My consulting approach is holistic—technically sound, process-oriented, and centered around the human element.

Industries:

• Investment banks
• Software manufacturers
• Chemical industry
• Aviation service providers

Consulting Focus Areas:

• Maturity Assessments & Recommendations for Action (a) Conducting maturity analyses, evaluations, and developing concrete solutions for optimizing security and service processes
• Process Management & Governance: (a) Recording, developing, and optimizing processes (b) Designing and documenting service levels, including KPIs/PIs (c) Implementing customized governance frameworks
• Holistic Security Architecture (a) Consideration of physical and virtual protection requirements – including peripherals and locations (b) Development and establishment of escalation processes, major incident management, and rapid response teams 
• Compliance & Trainings / Workshops (a) Conducting training courses for IT employees on national and international compliance requirements (b) Analyzing existing service provider contracts, conducting actual/target comparisons, deriving concrete measures, and establishing suitable control structures

My approach:

I blend deep technical expertise with psychological insight and systems-thinking perspective - delivering solutions that are secure, enduring, and harmonized with the unique dynamics of each organization.